BUS 365 Week 11 Quiz – Strayer
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Quiz 10 Chapter 13 and 14
Business Process Management and
Systems Development
Multiple
Choice
1.
__________ are the building blocks of each functional area, e.g., accounts
receivable (A/R) and accounts payable (A/P)
a) IT
procedures
b)
Business processes
c)
Business strategies
d)
Competitive forces
3
2.
__________ is a technology approach to implementing a business process, but
it’s only part of the technology required to implement business processes.
a) MIS
b) BPM
c) SaaS
d) SOA
3
3.
Microsoft International’s lack of standardized business processes and process
documentation had a number of adverse impacts on the HR team. Which is not one
of those adverse impacts?
a)
Decrease in errors by new hires
b)
Increased the time and cost to train new employees
c)
Limited ability to review their business processes
d)
Decreased business process efficiency
4. Which
is not one of the benefits that Microsoft International achieved through the
use of Visio and business process modeling?
a)
Significant savings in labor hours through increased process efficiency
b)
Decrease in the training time of newly hired employees
c)
Improved decision making through visual process analysis
d)
Improved relationships with supply chain partners
5. When
you break it down, you see that a business
process is actually __________.
a) a
project of known scope with an assigned budget
b) a
loosely defined approach to solving an unstructured problem
c) a
series of individual tasks executed in a specific order
d)
clearly defined and automated by software
6. A
process has inputs and outputs that are __________, which is necessary so it
can be managed.
a)
qualitative
b)
measurable
c)
visual
d)
summary metrics
7.
Business processes integrate __________.
a)
software and hardware
b) ISs
and people
c) data
and models
d)
dashboards and scoreboards
8. The
__________ spec, also called the technical
spec, is important to managers because it identifies how the business
process will be implemented in as much detail as possible.
a)
evaluation
b)
implementation
c)
project
d)
design
9.
During the implementation stage, __________ tests are critical because they
determine whether the process is designed well from users’ perspective.
a) user
acceptance
b)
functional acceptance
c)
system acceptance
d)
integration
10. A(n)
__________ is a set of technologies used for exchanging data between
applications and for connecting processes with other systems across the
organization, and with business partners.
a) ERP
b)
mashup
c) SOA
d) Web
service
11.
During the implementation stage, __________ tests are critical because that is
when analysts test whether the process performs its functions.
a) user
acceptance
b)
functional acceptance
c)
system acceptance
d) technical
acceptance
12.
During the implementation stage, __________ tests are conducted by technical
experts who attest that the process is integrated correctly with inputs and
outputs of other processes and data sources and data stores
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